Privacy Policy

Information We Collect

When you submit a booking request or contact form, we collect the details you provide: your name, phone / WhatsApp number, email address (optional), stay dates, and any special requests.

We do not collect or store any card or payment information on this website — payment is made at the hotel on checkout.

How We Use Your Information

Your details are used only to process and confirm your booking (via WhatsApp or phone call), to communicate about your stay, and to send a booking confirmation email if you provided an email address.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage & Security

Booking details are stored securely in our reservation system with access restricted to hotel management. The website is served over HTTPS so information you submit is encrypted in transit.

Cookies & Analytics

This website may use basic analytics to understand how visitors use the site (pages visited, device type). This data is aggregated and does not personally identify you.

Third-Party Links

Our website links to external services such as WhatsApp, Google Maps, and Booking.com. Those services have their own privacy policies, and we are not responsible for their practices.

Your Rights

You may ask us at any time to view, correct, or delete the personal information we hold about you. Contact us at info@elegant-suite.com or call 0317-333-0998 and we will respond promptly.